A lesson in management by Dr Drew:
This morning I forgot my headphones. I usually zone out to Pandora Radio, Rage Against the Machine mix turned just loud enough to drown out the sounds around me, not this morning.
For some reason at 5 a.m. the gym sound system was rocking some Bob and Sheri, the TVs that surround the place are set to Dr Drew, CNN, a local televangalistic infomercial and sports. Dr Drew is the only one we can hear.
This morning on Dr Drew we enjoyed a segment about a woman who paid $50K to have her dog cloned. What the fuck has happened to us? Why is this on TV at the gym? Why is this on TV anywhere. Friends, its not a in-depth documentary on cloning, stem cell research and the like. No. Its about ‘Double Trouble’ the dog who has been cloned for a common man’s year’s salary. The woman sits on the floor of the studio while the dog curls up comfortably in a director’s chair.
Bob and Sheri have asked our nation’s population to call in and explain the stupidest things they’ve done. Callers, please note that whatever you say on this nationally syndicated radio show will be second (on the stupid scale) to the fact that you called Bob and Sheri to tell them about it. Between exercises I learned what happens to a woman’s face when a bottle rocket is shot from her mouth.
The lesson: The reason this shit was on at the gym was due to a few things.
1. No manager that has ever exercised has ever been to that gym during these peak hours. Leaders have to be places. What goes unchecked, goes undone.
2. Perhaps no one is in charge of changing the channels on the TV, it’s someone else’s responsibility (or no one’s). Every responsibility has to have a name attached to it. Perhaps the efforts will be shared but the responsibility lies with a real person. Bill, you’re in charge of the lights and the TV.
3. Customers have no easy feedback mechanism. You want your place to be better? Listen to your customers. You want your customers to tell you about your place? Ask them and make it so easy for them to tell you it makes them uncomfortable. The right message is delivered just by asking.
So, tell me how great this post it. I really, really want to know. Its easy, just click on the ‘comment’ button and fire away, send me an email if you prefer, no matter what I want your feedback. Bill, make sure you are paying attention to the TV, Ill be checking in on you tomorrow.