If you trust me, I’ll trust you


Hylete began making workout gear a long time ago in a galaxy far, far away. Not really, they’re pretty new.

I bought a Hylete hoodie.  Truth is, I think I’m cool when I wear Hylete gear; at least that’s what my wife says.  You might remember a post about their customer service a few weeks ago, here.

Anyway, the sweatshirt I bought was too small for me.  I emailed customer service and told them.

Elise, the customer service lady, the self-proclaimed Brand Experience Jedi seems to take her job seriously.  We’ve had run-ins before.  Like the time I had trouble creating an account; she took my info and created it for me.  Like the time my shirt was the wrong color, she gave me a new one and didn’t ask for the old one back.

This time Elise answered my email by sending me a shipping slip; she added a personal touch by remembering who I was- I felt special.  Moments later, she credited my account for the replacement sweatshirt.

“But, I haven’t sent it yet,” I thought. “But they haven’t received the sweatshirt and taken several days to process my return.”

They trusted me.  They gave me the money to buy a new sweatshirt before I sent the old one back.

I asked Elise about it. She said, “Our customers have proven to be very trustworthy.”

Of course they have; so has Hylete.

Leave a Reply